Supporting Non-Verbal & Additional Communication Needs
Communication is much wider than speech. People may communicate through gestures, facial expression, behaviour, objects, pictures, signs, devices, body language or other individual cues.
Start by learning the person’s own communication
Avoid assuming that one communication tool will suit everyone. Find out what the person already uses and what helps them understand information and express choices.
Treat behaviour as communication
Changes in behaviour may communicate discomfort, uncertainty, excitement, frustration, sensory overload or a need for a break.
Use communication aids consistently
If the person uses symbols, pictures, objects of reference, signs or a device, these should be available when choices are being made.
Give enough processing time
Some people need more time to understand information or prepare a response. Repeating the question too quickly can make communication harder.
Make choice genuine
Offering two options is only useful if both options are actually available and staff will respect the person’s response.
Share communication information
Useful communication information should be included in the support plan where appropriate so staff can respond consistently.
Frequently asked questions
Does non-verbal mean someone cannot communicate?
No. People communicate in many ways besides speech, including gesture, expression, behaviour, signs, symbols and devices.
Why are cues and behaviours important?
They may carry meaning for the individual and can help staff understand preferences, distress, comfort or choice.
Should communication aids be available during activities?
Yes, where the person uses them. They should be part of everyday interaction.